02 — Automation

Stay responsive while you’re on the job.

A dedicated business line with missed-call text-back, lead follow-up, and review requests. We configure the messages and timing around your workflow.

Keep inquiries moving.

When you can’t answer a call, an automatic text can acknowledge the inquiry and invite the caller to share what they need.

Scheduled follow-up keeps open inquiries and quotes on your radar. You handle the conversation and decide the next step.

We agree on the workflow, message wording, and triggers before launch, then test the setup together.

How your follow-up works.

Missed call

The phone rings and you don't pick up.

You're on a roof, mid-pour, or already on another call. That's normal, and it's exactly what this is built around.

Automatic response

They get a text back automatically.

A short message acknowledges the missed call and asks how you can help. It comes from your dedicated business number.

When they reply

If they reply, you get notified right away.

You receive the reply and take over the conversation. Automation supports the follow-up; you handle the customer relationship.

If they go quiet

A follow-up goes out before the lead goes cold.

Scheduled messages follow up on open inquiries, using the timing and conditions agreed during setup.

After the job

A review request goes out on its own.

A review request can be triggered when a job is marked complete, giving customers a clear way to share their experience.

98%
of text messages get read, most within minutes, compared to roughly 20 to 30% for email.
78%
of customers go with whichever business responds to them first.

Everything runs on its own number.

You get a dedicated business line, separate from your personal cell, so this all runs without touching how you already answer calls from family or friends.

Your questions, answered.

Will this sound like a robot texting my customers?

Messages are written for your business and reviewed with you. After the initial response, you manage the conversation.

Do I need a new phone or number?

You get a new dedicated business number for this, but it can forward to your existing phone, so you're not carrying two devices.

How is automation priced?

Pricing depends on the workflow, business line, and expected usage. We confirm setup costs, ongoing charges, and any usage fees before you start.

Build a follow-up system for your business.

Tell us how you handle calls and quotes today. We’ll map out the follow-up workflow and explain the costs.